Refund policy
Return Policy
You have 10 days following the reception of your order to return the item(s) for a refund. After the 10-day period, your purchase becomes FINAL SALE.
We do not offer exchanges. If you would like to order a different item, color, or size, you will need to place a new order.
Merchandise for return must be unworn, unwashed, and in its original condition. Packaging (polybag) and tags must still be attached to the item(s).
Return Procedure
Note: Please note that returns are at the customer’s expense. We recommend using a shipping service that can provide you with a tracking number for your return. We are not responsible for incorrectly shipped, damaged, or lost packages.
Steps:
- Please email info@whiteland.com your Order number and Item(s) you wish to return.
- Then use the box your item was shipped to you in or find an appropriately sized box/ packaging for your return.
- Print 1 copy of your order and put it inside the box.
- Indicate on the same paper the letter below corresponding to the reason for return.
- Fits Too Big
- Fits Too Small
- Don’t like Fit of Style
- Don’t like Color
- Other pls specify: __________
3-Tape up your box well and indicate on the outside of the box (and waybill) the below:
United states
Ship to:
LIQUID ACTIVEWEAR INC.
c/o DYNAMIC WAREHOUSE
21 LAWRENCE PAQUETTE DR.
CHAMPLAIN, NY-USA
12919
RA#: eComm Return
Canada
Ship to:
LIQUID ACTIVEWEAR INC.
8484 ESPLANADE
MONTREAL, QUE.-CANADA
H2P 2R7
RA#: eComm Return
We work diligently to get returns processed as quickly as possible. Typically, once an item is received at our warehouse, it will be processed within 5 business working days (Montreal- Eastern time).
Refunds on returned merchandise that complies with the return policy listed above will be made by the same method of payment used for the original purchase.
*Shipping fees are non-refundable.
If the item(s) for return do not comply with our return policy, you will not be refunded. Instead, our customer service will contact you by email. If we do not receive a response within 5 business working days, we will reship you the items one time at no extra cost to the shipping address on file from this order.
Note: We are not responsible for returned items, lost, or damaged packages in transit back to us.
For any other general inquiries, please feel free to contact our Customer Service dept :
Email: info@whiteland.com
Toll Free: 1.888.540.SNOW (7669)
Monday to Thursday: 9:00am to 12:00pm and from 1:00pm to 5:00pm Eastern time.
Friday: 9:00am to 12:00pm and from 1:00pm to 3:00pm Eastern time
Saturday and Sunday we are closed